Recent Posts by rick.chen

Service Advisor and 20 Most Promising Configuration Management Solutions

Last month, CIOReview magazine wrote an article about Service Advisor. I got the opportunity to talk about what makes Service Advisor unique and why it addresses many of the issues that exist with other configuration management products. For those of you who missed it, you can find the article here. Also, a few weeks ago,…
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Introducing PuzzleLogic Service Advisor for JIRA Service Desk

Operational CMDB for Atlassian JIRA Service Desk We're excited to announce that PuzzleLogic Service Advisor is now available for Atlassian JIRA Service Desk users.  With just one click, our hosted solution fully integrates with JSD. Get an app-centric view of JSD incidents, changes, problems, and affected components for unified incident investigation and resolution. Service Advisor integrates…
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PuzzleLogic Service Named in CIO Review Top 20 Most Innovative Solution Providers for 2017

PuzzleLogic Named to “20 Most Promising Configuration Management Solution Providers 2017” by CIOReview FREMONT, CA— PuzzleLogic has been recognized as one among the elite group of companies that are featured in the Configuration Management edition of CIOReview magazine. “We are happy to announce PuzzleLogic in our annual ranking list of 20 Most Promising Configuration Management…
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Fearless IT Service Ops at ITSM Fusion 2016

We had the opportunity to attend Fusion 2016 at the MGM Grand hotel in Las Vegas last week with Effect-Tech as our booth sponsor. We met hundreds of attendees and demoed Service Advisor to dozens of individuals that were interested in solving issues faster, with less effort, and driving down mean time to resolution. Virtually…
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