Category Archives: Best Practices

Service Advisor and 20 Most Promising Configuration Management Solutions

Last month, CIOReview magazine wrote an article about Service Advisor. I got the opportunity to talk about what makes Service Advisor unique and why it addresses many of the issues that exist with other configuration management products. For those of you who missed it, you can find the article here. Also, a few weeks ago,…
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3 Easy Steps to Effective IT Service Ops

This post was originally posted on the Effect-Tech website and I am re-posting it here. I recently had the chance to speak to a couple of potential customers looking to address long-standing issues that their current IT ops tools don’t cover. One of these companies has a number of existing monitoring tools including Microsoft SCOM,…
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